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Need help with your order?

Track your order, manage your subscription, get answers to common questions, or contact our support team directly.

Within 3 hours Average response time
Self-service tools Tracking & subscription portal
90-day returns Hassle-free refund process

Quick actions

Most issues can be resolved without contacting support.

Track Your Order

See the latest shipping and delivery updates. Tracking can take 24–72 hours to update after shipment.

Track order

Manage Subscription

Skip, reschedule, update your address, switch products, or cancel your subscription.

Manage subscription

FAQ

Find quick answers to common questions before contacting support.

Open FAQ

Refund Policy

Review refund eligibility, return window, and how to start a request.

View refund policy

Before you contact us

These are the most common reasons customers reach out. Many can be resolved with the links below.

Where is my order? Tracking can take 24–72 hours to update. Check your tracking page first.
Track order
I want to cancel my subscription You can cancel, skip, or pause directly from your subscription portal.
Manage
I didn't know this was a subscription You can cancel immediately from your portal. If you were charged unexpectedly, email support with your order number.
Manage
Order says delivered but I didn't receive it Check with neighbors and around your delivery area. If still missing, email support with your order number.
Email support
I want to cancel my order — it already shipped If your order has already shipped, we can't cancel it in transit. Once it arrives, contact support to arrange a return and refund.
Email support
Wrong shipping address on my order If your order hasn't shipped yet, email support immediately with the corrected address. Once shipped, the address can't be changed.
Email support
Product didn't work — I want a refund We offer a 90-day return window. Email support with your order number and we'll review your request.
Email support
Tracking link broken / "order not found" Tracking links can take 24–72 hours to activate after shipment. If the issue persists, email support with your order number.
Email support

Contact support

If you still need help after checking the options above, email our team. Include your order number for the fastest response.

Email: info@trypeptoil.com

Typical response time: within 3 business hours

During high-volume periods, responses may take a bit longer

Tip: Including your order number, a short description of the issue, and any relevant photos helps us resolve your case faster.

We want to make it right

If something went wrong with your order, our team is here to help. We review every case individually and do our best to find a fair resolution.

★★★★★

Real Stories, Real Results

See what our customers are saying about PeptOil®

Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer
★★★★★

"After so many failed attempts, I finally found something that works!" I tried everything — Minoxidil, vitamins, tonics… nothing really made a difference. My hair kept falling out and getting thinner over time. I started using PeptOil without high expectations, but within a few weeks I noticed a real change. The shedding slowed down a lot, and my hair started to look fuller and stronger. Now I finally feel like I have control over it. Easy to use and fits perfectly into my routine.

HA

HAILEY A.

VERIFIED CUSTOMER
★★★★★

"After COVID, my hair started falling like crazy… this is what finally helped." A few months after getting COVID, I noticed intense shedding. My hair got thinner fast and it honestly scared me. I tried everything, including Minoxidil, but the results were inconsistent. Since I started PeptOil, the shedding has slowed down a lot and my hair looks healthier again. It feels like I'm finally recovering.

DH

DANA H.

VERIFIED CUSTOMER
★★★★★

"My hair just started falling out for no reason… until I fixed this." There wasn't a clear reason, but my hair kept getting thinner week after week. After using PeptOil, I started noticing small but real changes. Less shedding, more volume, and a healthier look overall. My stylist actually asked me what I changed. That was the moment I knew it was working.

EC

EMMA C.

VERIFIED CUSTOMER
★★★★★

"I didn't realize how much my hair was affecting my confidence…" I avoided certain hairstyles and lighting because my hair looked flat and thin. I felt like I was aging faster than I should. PeptOil was the first product that made me feel like something was actually changing. After 3 months, my part looks narrower and my hair has more body. I can finally wear it down again.

SR

SOPHIA R.

VERIFIED CUSTOMER
★★★★★

"My hairline was starting to look thinner… now it actually looks filled in." I noticed my edges getting weaker and less defined over time. It was subtle but I could see it every time I pulled my hair back. With PeptOil, my hairline looks stronger and more even. It made a bigger difference than I expected. I wish I'd found this sooner.

AN

AVA N.

VERIFIED CUSTOMER