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Need help with your order?

Track your order, manage your subscription, get answers to common questions, or contact our support team directly.

Within 3 hours Average response time
Self-service tools Tracking & subscription portal
90-day returns Hassle-free refund process

Quick actions

Most issues can be resolved without contacting support.

Track Your Order

See the latest shipping and delivery updates. Tracking can take 24–72 hours to update after shipment.

Track order

Manage Subscription

Skip, reschedule, update your address, switch products, or cancel your subscription.

Manage subscription

FAQ

Find quick answers to common questions before contacting support.

Open FAQ

Refund Policy

Review refund eligibility, return window, and how to start a request.

View refund policy

Before you contact us

These are the most common reasons customers reach out. Many can be resolved with the links below.

Where is my order? Tracking can take 24–72 hours to update. Check your tracking page first.
Track order
I want to cancel my subscription You can cancel, skip, or pause directly from your subscription portal.
Manage
I didn't know this was a subscription You can cancel immediately from your portal. If you were charged unexpectedly, email support with your order number.
Manage
Order says delivered but I didn't receive it Check with neighbors and around your delivery area. If still missing, email support with your order number.
Email support
I want to cancel my order — it already shipped If your order has already shipped, we can't cancel it in transit. Once it arrives, contact support to arrange a return and refund.
Email support
Wrong shipping address on my order If your order hasn't shipped yet, email support immediately with the corrected address. Once shipped, the address can't be changed.
Email support
Product didn't work — I want a refund We offer a 90-day return window. Email support with your order number and we'll review your request.
Email support
Tracking link broken / "order not found" Tracking links can take 24–72 hours to activate after shipment. If the issue persists, email support with your order number.
Email support

Contact support

If you still need help after checking the options above, email our team. Include your order number for the fastest response.

Email: info@trypeptoil.com

Typical response time: within 3 business hours

During high-volume periods, responses may take a bit longer

Tip: Including your order number, a short description of the issue, and any relevant photos helps us resolve your case faster.

We want to make it right

If something went wrong with your order, our team is here to help. We review every case individually and do our best to find a fair resolution.