Shipping policy

1. Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). Orders placed after 12 PM EST may be processed the following business day.

In the event of high order volumes, processing times may be delayed. We will notify you by email if there are any significant delays.

2. Shipping Times

We offer standard international shipping on all orders. Estimated delivery times are:

  • United States: 3–6 business days
  • Canada & Europe: 7–12 business days
  • Rest of the world: 10–15 business days

Please note that these are estimated delivery windows and not guaranteed. Actual delivery times may vary due to customs clearance, local postal services, or unforeseen events beyond our control.

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery address and selected shipping method. In some cases, free shipping promotions may apply.

4. International Shipping & Customs

We proudly ship worldwide. However, international customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs agency.

Peptoil is not responsible for any delays caused by customs processing or import regulations. Please ensure the products you order comply with your country’s laws before purchasing.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your shipment.

Please allow 24–72 hours for the tracking information to update.

6. Failed Deliveries & Incorrect Addresses

It is the customer’s responsibility to provide a complete and accurate shipping address. If an order is returned to us due to an incorrect or incomplete address, we may charge a reshipping fee.

We are not responsible for lost packages due to address errors or for items marked as "delivered" by the courier.

7. Lost or Stolen Packages

If your package is lost in transit or marked as delivered but you did not receive it, please contact the courier first. If the issue persists, contact us at info@trypeptoil.com within 7 days of the marked delivery date.

We will investigate and assist in resolving the issue, but Peptoil is not liable for packages lost or stolen after delivery is confirmed.

8. Pre-Order Shipping

Products purchased on pre-order will ship once inventory becomes available. Estimated shipping windows will be noted on the product page. You will receive tracking details once the order is dispatched.

9. Contact Us

If you have any questions regarding your shipment, feel free to contact us at:
📧 info@trypeptoil.com

★★★★★

Real Stories, Real Results

See what our customers are saying about PeptOil®

Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer Customer
★★★★★

"After so many failed attempts, I finally found something that works!" I tried everything — Minoxidil, vitamins, tonics… nothing really made a difference. My hair kept falling out and getting thinner over time. I started using PeptOil without high expectations, but within a few weeks I noticed a real change. The shedding slowed down a lot, and my hair started to look fuller and stronger. Now I finally feel like I have control over it. Easy to use and fits perfectly into my routine.

HA

HAILEY A.

VERIFIED CUSTOMER
★★★★★

"After COVID, my hair started falling like crazy… this is what finally helped." A few months after getting COVID, I noticed intense shedding. My hair got thinner fast and it honestly scared me. I tried everything, including Minoxidil, but the results were inconsistent. Since I started PeptOil, the shedding has slowed down a lot and my hair looks healthier again. It feels like I'm finally recovering.

DH

DANA H.

VERIFIED CUSTOMER
★★★★★

"My hair just started falling out for no reason… until I fixed this." There wasn't a clear reason, but my hair kept getting thinner week after week. After using PeptOil, I started noticing small but real changes. Less shedding, more volume, and a healthier look overall. My stylist actually asked me what I changed. That was the moment I knew it was working.

EC

EMMA C.

VERIFIED CUSTOMER
★★★★★

"I didn't realize how much my hair was affecting my confidence…" I avoided certain hairstyles and lighting because my hair looked flat and thin. I felt like I was aging faster than I should. PeptOil was the first product that made me feel like something was actually changing. After 3 months, my part looks narrower and my hair has more body. I can finally wear it down again.

SR

SOPHIA R.

VERIFIED CUSTOMER
★★★★★

"My hairline was starting to look thinner… now it actually looks filled in." I noticed my edges getting weaker and less defined over time. It was subtle but I could see it every time I pulled my hair back. With PeptOil, my hairline looks stronger and more even. It made a bigger difference than I expected. I wish I'd found this sooner.

AN

AVA N.

VERIFIED CUSTOMER